Refund policy

We hope that you love your new intimates! But, we understand if it just isn't right for you. Email us at hi@hiddenintimates.com for returns and exchanges.

Returns + exchange criteria:
  • Items must be returned within 30 days of receipt of purchase
  • Items must be returned in original condition, unworn, unaltered, unwashed, and in its clear bag. Items will not be accepted if items show signs of wear or have been altered in any way
  • Sale items are FINAL SALE

How to return or exchange:
  • Email us at hi@hiddenintimates.com and we will send you a return label if you meet the above criteria.
  • If possible, reuse the original packaging to send them back.
  • Once we receive your return, your refund (minus the cost of the return label) will be issued in the manner in which the original purchase was made in 1 - 3 business days of receipt of return.